Customer Service Assistant, Entry

Customer Service Specialist

At PPG, we're looking for a proactive and detail-oriented Customer Service Specialist to join our team. In this role, you'll be at the heart of our operations, ensuring smooth communication and efficient order management for our customers across the region. If you enjoy working collaboratively, solving problems, and making a real impact, this opportunity is for you.

Your Responsibilities:

1. Acting as the first point of contact for customers via email and phone, providing timely and professional support.
2. Entering and managing customer orders in the system, ensuring accuracy and timely processing.
3. Monitoring the status of orders and proactively following up with customers to provide updates and resolve any issues.
4. Facilitating clear and effective communication between internal stakeholders including sales representatives, supply chain, factory teams, and pricing departments.
5. Handling invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints.
6. Coordinating delivery logistics with warehouses and transport providers to ensure on-time shipments.
7. Monitoring stock levels and collaborating with supply and production teams to maintain product availability.
8. Maintaining a high level of customer satisfaction through responsiveness, attention to detail, and a customer-first mindset.

Our Requirements:

• Fluency in English is essential (spoken and written).
• Minimum of 1 year of experience in a similar customer service or order management role.
• Familiarity with SAP or other ERP systems is a strong advantage.
• Previous experience in customer service will be considered a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills, with a proactive and solution-oriented approach.
• Ability to work effectively in an international and multicultural environment.
• Fast learner with the ability to resolve queries independently and efficiently.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.