Account Manager, Client Experience - Remote Eligible

Account Manager, Client Experience

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

A Day in the Life:

As an Account Manager, you'll be responsible for working with clients in the Fashion, Enterprise, Lifestyle/Ecommerce, CPG/Retail, Consumer Services or B2B Space. A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will define and develop performance marketing strategies and plans that leverage paid, owned and earned channels that align with client priorities and deliver on client objectives. The Account Manager will operate as the main client point of contact, in addition to managing cross-functional teams of highly-talented marketers to optimize their efforts and provide strategic guidance. In collaboration with their Account Director, they will support on service expansions, managing media plans, developing testing roadmaps and deploying tactical pivots when necessary. Additionally, this individual will demonstrate exceptional account leadership by gaining trust and providing unmatched strategic support to their account teams. This opportunity is a challenging and exciting role for a cross-channel marketer with a passion for building and executing comprehensive and innovative campaigns.

Key Responsibilities:

• Client-centric Communication: Manages day-to-day client communication which includes but not limited to strategic updates, workflow and approval updates proactively keeping both clients and internal teams informed
• Project Management: Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion; Maintains forward momentum by identifying and overcoming roadblocks
• Marketing Strategy: Develops integrated marketing plans that deliver against client marketing and business objectives; Supports the development of cross-channel performance forecasts and media plans
• Data-driven Insights: Leverages data and analytics, such as first party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Rapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge; Builds collaborative relationships among internal account teams
• Client Portfolio: Manages a diverse set of clients totaling up to $175K in monthly recurring revenue
• Client Retention: Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships
• Service Expansions: Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 3-5 years digital marketing experience. Preferred experience executing cross-channel plans
• At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution
• Cross-channel account management experience required - at least 2 years
• Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. - experience in data-driven marketing is critical
• Hands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.)
• Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environment
• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• Demonstrated history of excellent written and verbal executive communication
• Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills

• Ability to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast-paced environment
• Entrepreneurial spirit with a passion for for problem-solving, continued learning, and personal growth

Key Performance Indicators (KPIs)

• 8.8 Average Client NPS
• 105% Quarterly Net Revenue Retention

Minimum of 1 Active Service Expansion Opportunity

Most Important Things (MITs)

• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth
• Excellence in Project Management

Power Digital's people and culture are at the core of our success, which is why diversity in our team's backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.