Shared Micromobility Implementation Specialist (transportation Demand Management Specialist II)

Shared Micromobility Implementation Specialist

The Portland Bureau of Transportation (PBOT) is seeking a Shared Micromobility Implementation Specialist to monitor the performance of shared micromobility services in the city, implement discrete projects in partnership with operators, and report on the utilization and effectiveness of shared micromobility as transportation options. Located in PBOT's Mobility and Safety Programs division, this position is a member of the Shared Micromobility Section. This position serves as a key problem solver and collaborator on the Shared Micromobility team. The position will support both the bike-share and e-scooter programs as we aim to increase safety, grow ridership, improve and innovate the system, and make these options a reliable way to get around for everyone in the city.

About the division: The Mobility and Safety Programs (MSP) division delivers people-centered programs to make streets safer, reduce car dependency, and create equitable access in the community. MSP works in partnership with Planning and Project Delivery to achieve these goals. Other areas of work that MSP manages are Vision Zero, Safe Routes to School, Multimodal Education and Encouragement, and Transportation Demand Management programs.

What you'll get to do:

• Administer daily customer service and manage operational compliance related to shared micromobility programs and services
• Lead shared micromobility station planning and parking management of devices
• Lead the E-Scooter program, including extension of permits, implementation, contract SLAs, 311 compliance, and external communications
• Contribute to the future planning and scenarios for BIKETOWN 2.0
• Design and implement shared micromobility campaigns and pilot programs (as applicable)
• Utilize quantitative and qualitative data sets to evaluate and report on the success of shared micromobility programs and to ensure programs are meeting goals related to ridership, equity, and safety
• Collaborate with industry professionals and other city practitioners to advise on SMM policy and program development, and annual national report publications
• Support in administering payments and invoices between operators and partners
• Support in administering contracting and procurement processes for shared micromobility programs
• Support outreach and engagement efforts to ensure PBOT's shared micromobility programs serve all Portlanders, including Black, Indigenous, and People of Color, in service to PBOT's equity goals
• Be creative, innovative, and collaborate with team members and partners to achieve the best outcomes for the City

Who you are:

• Compassionate Communicator: You respond to a wide variety of inquiries from community members and industry professionals, as well as with our interdisciplinary teams, to share the public right-of-way for a variety of activities in an urban context
• Innovative: You have an aptitude for continuous improvement and can excel in change management. You've demonstrated the ability to remain flexible, agile, and calm in a high-paced environment that relies on quick and stable decision-making
• Problem Solver: You can identify problems early and value collaboration. You can handle multiple priorities and timelines with a minimal level of supervision.
• Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that support the team's goals
• Results Driven: This position is high-paced, dynamic, and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate, and professional manner
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed
• Relationship Builder: A professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively

To Qualify Applicants must describe in their supplemental question responses and résumé how their education, training, work experience, and/or lived experience meet each of the following minimum qualifications:

• Experience with project management, including developing and driving project work plans, timelines, processes, communications, and reporting, and troubleshooting issues.
• Knowledge of transportation demand management strategies and/or shared micromobility programs that promote people walking, bicycling, riding transit, carpooling, and using other micro-mobility modes.
• Ability to express ideas clearly and persuasively, both orally and in writing, with a wide variety of audiences in the context of complex policies and operational standards
• Experience with evaluating a program or project, analyzing data, identifying trends, and reporting on findings
• Experience engaging with Black, Indigenous, and People of Color (BIPOC) communities, people with disabilities, and people living on low incomes.

Education/Training: A typical way of obtaining the knowledge, skills, and abilities outlined above is graduation from a four-year college or university with major coursework in public administration, urban planning, transportation planning, or a closely related field. AND Three years of shared micromobility or transportation program experience from the private, nonprofit, and/or public sectors; or an equivalent combination of training and experience.

The Recruitment Process

1. Step 1: Apply online between January 5, 2026, and January 19, 2026. Required Application Materials: Resume + Answers to Supplemental Questions Optional Application Materials: Veteran's Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date.
2. Step 2: Minimum Qualification Evaluation: Week of January 19, 2026. An evaluation of each applicant's training, paid and unpaid experience, as demonstrated in their answers to supplemental questions and resume, weighted 100%.
3. Step 3: Establishment of Eligible List: January 26, 2026. Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
4. Step 4: Selection (Interview): TBD. Hiring bureau will review and select candidates for an interview.
5. Step 5: Offer of Employment: TBD
6. Step 6: Start Date: A start date will be determined after all conditions of employment have been met.

An Equal Opportunity Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental), Carrot Fertility, Wellness Benefits, Life Insurance, Long-term disability coverage to eligible employees and their families, Employee Assistance Plan, Flexible Spending Accounts, Retirement, Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer, Family Medical Leave, City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status.