General Manager, Airport Customer Experience - PDX

Join Our American Airlines Family

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This role is a part of our Field Stations team within our Customer Experience group.

What You'll Do

• Assess and execute appropriate resources to optimize station performance
• Monitor, review, and report station performance
• Establish relationships through engagement, collaboration, and inclusiveness with internal and external stakeholders
• Coordinate closely with local airport authorities and government agencies to ensure organization's priorities, objectives, and concerns are effectively represented
• Manage scheduled, off-scheduled, and charter flight operations and meet performance goals
• Act as liaison between the Company and various organizations
• Evaluate, identify, and recommend process improvement changes for a dynamic operational environment
• Oversee, monitor, and control budget and manage overall financial administration
• Lead, motivate, and develop employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field or equivalent work experience preferred
• 5 years airline operations experience
• Track record of exceptional supervisory, leadership, and motivational skills

Preferred Qualifications- Education & Prior Job Experience

• 3 years in supervisory or management capacity
• Knowledge of managing an operating budget
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Applicable valid driver's license as required by local authorities, if applicable

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.