Desktop Support Technician II

Desktop Support Technician II

Dynalectric Oregon has served the specialized electrical needs of the Pacific Northwest for over 80 years. We have consistently maintained a local and personalized focus while growing into one of the foremost electrical contractors in the state. As a multidisciplinary electrical firm, Dynalectric Oregon has the in-house expertise to plan, construct, install, and fully integrate every component related to electrical, controls, and telecommunications systems. Our ability to perform projects collaboratively - under one roof - helps lower costs, increases accuracy, and improves project communications.

The Desktop Support Technician's II (DST II) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to a level III Tech or the IT Manager.

Essential Duties & Responsibilities

Desktop computer support:

• Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes).
• Guide users with step-by-step instructions (help create technical documentation and manuals).
• Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available).
• Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs).

Mobile device support:

• Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security).
• Tablet configuration (assign tablet to specific user, configure required applications, device security).
• Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security).

Asset inventory management:

• Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers).
• Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal).
• Ensures asset recovery upon employee departure (assigned by IT Manager to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use).
• Audits systems for proper security software and configurations (as assigned by the IT Manager).

Computer setup:

• Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses).
• Software installation (install user specific software per user manager instructions).

Qualifications

Associate degree preferred or relevant field or equivalent work experience. 2yrs experience as a Desktop Support Technician or similar role. Excellent verbal and written communication skills. Experience with current Windows OS. Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment. Experience in responding to ticket-based support system. Great customer service skills. Great problem-solving skills. Ability to multi-task in a fast–paced work environment.

Physical Demands

The physical demands described here are representative of those that must be met by a DST II to successfully perform the essential functions of this job. The DST II is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Office-based, in a temperature-controlled environment. Typical working hours for the DST II are generally Monday – Friday during normal business hours. Occasional travel to active construction sites in Portland and state wide. This may include adverse weather conditions.

Benefits

Health & Welfare (medical, dental & vision) 401(k) 401(k) match Paid time off Paid holidays Flexible spending accounts Life insurance Disability insurance Employee assistance program

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled