Customer Service Specialist - Lab Testing Company

Customer Service Specialist

We are seeking a Customer Service Specialist to provide exceptional support to customers through phone, email, and other communication channels. This role involves assisting healthcare providers, patients, and insurance companies with inquiries, account setup, and order processing while maintaining accuracy and professionalism.

Key Responsibilities:

• Answer incoming calls, emails, and faxes from customers.
• Provide information on services and pricing.
• Research and resolve customer inquiries promptly.
• Set up new accounts and enter orders into the system.
• Document interactions and actions in the database.
• Escalate issues when necessary and follow company policies.
• Collaborate with team members and cross-train in other departments.

Qualifications:

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Strong communication and problem-solving skills.
• Proficiency in MS Office and database systems.
• Ability to work independently and as part of a team.
• Reliable attendance and commitment to schedule.

Schedule:

Monday–Friday, flexible between 6:00 AM–5:00 PM. Training: Two weeks, 8:00 AM–5:00 PM.

Benefits:

Eligibility requirements apply. Benefits may include:

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off
• Life and disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Portland, OR.

Application Deadline:

This position is anticipated to close on Jan 19, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.