Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Portland, Maine. In this contract position, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and scheduling appointments. This is an excellent opportunity to collaborate within a small, supportive team while building on your customer service expertise.

Responsibilities:

• Respond promptly to incoming customer inquiries with professionalism and clarity.
• Schedule appointments for customers efficiently and accurately.
• Utilize creative problem-solving skills to address unique customer needs and concerns.
• Collaborate closely with team members to ensure seamless service delivery.
• Maintain a high level of professionalism in all interactions with customers.
• Provide guidance and information to customers regarding services and logistics.
• Follow established procedures to resolve customer issues effectively.
• Coordinate logistics to support customer requests and appointments.
• Continuously seek opportunities to improve service quality and customer satisfaction.

Requirements:

• Proven experience in a customer service role, showcasing strong communication skills.
• Ability to handle inquiries and resolve issues with attention to detail and in a timely manner.
• Familiarity with scheduling systems or tools for appointment management.
• Strong problem-solving skills and the ability to think creatively under pressure.
• Demonstrated ability to work collaboratively within a team environment.
• Knowledge of logistics coordination or related processes is a plus.
• Commitment to maintaining a positive and detail-oriented approach with customers.
• Organizational skills to manage multiple tasks and priorities effectively.