Vehicle Technical Support Intern

Intern Training Program

Porsche Cars GB (PCGB) has a strong heritage. Since our inception, we have been committed to delivering the highest level of customer service and recognise that our staff are our strongest asset. An exciting opportunity has arisen, and we are looking for a talented individual to join our Ownership team. Our Intern Training Program offers outstanding individuals a chance to gain invaluable experience and allows the perfect start to their career.

This is a Placement Year position for a candidate currently studying an Undergraduate degree at university, seeking a placement for their third year. The role will commence in August 2026. Please ensure that you have read and understood the requirements of the role before applying.

Job Purpose: To support the Service Quality team in providing technical and warranty support for vehicles and associated digital services to Porsche Centres and their customers through the provision of high quality technical and warranty documentation and advice.

Core Specific Responsibilities:

• Assist the Technical Support and Customer Information Centres teams in supporting Porsche Centres with technical and repair queries relating to all aspects of vehicles and connected car digital services including the following:
• Internal Combustion Engine vehicles (ICE) such as 911, 718 and Macan,
• Plug-in Hybrid vehicles (PHEV) such as certain Cayenne and Panamera variants,
• Full battery electric vehicles (BEV) such as the new Taycan,
• Porsche Connect online services including over-the-air updates, links to apps and in-car services and integrations with mobile devices.
• Assist in providing support of the above products and services supported by a dedicated mentor within the team:
• Through the initial assessment and management of tickets,
• Liaison with senior Technicians in Porsche Centres to understand and solve complex problems.
• Assist in investigating, validating and documenting repair methods utilising fleet of vehicles and bespoke special tools in state-of-the-art Head Office workshop environment.
• Support the team in the management of a fleet of Porsche vehicles to include bookings for use, reporting, key management and proactive maintenance such as MOT bookings, charging of batteries, repairs etc.
• Join the team in learning about new product features and functions (vehicle and digital) and document their respective usage, configuration and associated support processes where appropriate.
• Create, review and publish documentation for provision of technical support and warranty information to Porsche Centres and internal departments relating to all product types and services where required.
• Support Porsche Centres in the use and configuration of vehicle system tester hardware and special bespoke Porsche tools and equipment.
• Assist in the creation and delivery of small training sessions for Porsche Cars GB colleagues relating to technical topics tailoring content to the target audience across different departments.
• Process and analyse data and generate graphical representations.
• To be active participant in the Intern Project.

The above list of Core Specific Responsibilities is not exhaustive. The intern is expected to carry out other duties as reasonably assigned from time to time in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.