Service Writer Customer Service Representative (CSR)

Service Writers / Customer Service Agents

Pool World, Inc. is a family-owned, local company that has been around for over 49 years! Because of our commitment to doing things right for our customer and employees, Pool World has grown to become the largest pool and spa business in the Inland Northwest. We have 4 stores in Spokane and Coeur d'Alene, 2 full construction teams, a large team of service technicians, and a large administrative staff. We love selling products like pools, hot tubs, BBQs, saunas, etc that allow our customers to take a vacation in their own backyard!

We are currently seeking full time Service Writers / Customer Service Agents to join our teamwork oriented Administrative team! We need a self-starting, self-motivated, high-energy person who wants to be part of a teamwork oriented service department. No prior training or experience needed; we will train you!

The responsibilities associated with this position include but are not limited to the following:

• Scheduling and entry of incoming service calls
• General customer service over the phone with service customers
• Troubleshooting technical service
• Providing assistance to service technicians while in field (locating parts, prices for parts etc)
• Sales through the service department
• Working in the field infrequently to learn in a hands-on way how to assist customers
• Some general office work such as phones, errands, cleaning and filing

Along with other various tasks as assigned based on your skills and our needs!

The most important attributes a qualifying candidate should have are:

• Great ability to provide quality customer service
• General Computer literacy
• Self-motivated/self starter
• Positive Attitude
• Punctual & Reliable
• Excellent customer service skills
• Willing and interested in learning and advancing

Customer service or service writing experience is preferred but not required. We will train the right person!

Position Schedule: This is a full time position. Overtime is encouraged and unlimited. Monday through Friday, 40+ hours per week.

• M-F 7:30-5:00
• One Saturday a month, on a rotational schedule

Wage: $19 - $21 per hour DOE with room for advancement.

40+ scheduled hours per week and we have ALL the benefits! Including, but not limited to:

• Medical, Dental & Vision Benefits
• Paid Time Off
• Paid Holidays
• 401K with Employer Match
• Employee Discount
• Unlimited Overtime

If you want a fun job where you learn every day, this is the job for you!