Team Lead Customer Success EAST (m/w/d)

Team Lead Customer Success EAST

As Team Lead Customer Success for the EAST regions, you will lead a team of Customer Success Managers across all customer segments (SMB, Mid-Market, Enterprise) and drive adoption, retention, and growth in your assigned markets. You will be responsible for team performance, customer outcomes (GRR, NRR, CSAT), and cross-functional collaboration to ensure seamless customer experiences from onboarding through expansion. You will manage different Customer Success motions across segments, ensuring that both scalable approaches (SMB) and strategic high-touch support (Enterprise) are successfully implemented.

Among other things you will:

• Lead, mentor, and scale a team of 6–10 Customer Success Managers across SMB, Mid-Market, and Enterprise in the EAST region
• Drive performance management, coaching, hiring, onboarding, and succession planning while fostering continuous improvement and best practice sharing
• Own and drive GRR, NRR, and adoption across all segments, proactively managing customer health, mitigating churn risks, and acting as escalation point for complex accounts
• Lead weekly operational and monthly strategic performance reviews to ensure target achievement
• Translate company KPIs into actionable regional priorities and continuously optimize segmentation and coverage models
• Partner cross-functionally with Sales, Product, Marketing, and Support to ensure seamless and high-quality customer journeys
• Bring strong leadership experience with a data-driven, revenue-focused mindset

Who you are:

• 3–5 years of experience in Customer Success, Account Management, Sales, or Consulting within a B2B SaaS environment, with a proven track record of delivering results
• Initial leadership experience managing or mentoring teams of 5+ people, with a hands-on and performance-driven approach
• Experience working across SMB, Mid-Market, and Enterprise customer segments
• Strong analytical and data-driven mindset, confident in managing KPIs, customer health metrics, and performance dashboards
• Excellent communication and stakeholder management skills, applying a consultative approach across the full customer lifecycle in international environments
• Fluent business English required and one additional EAST region language such as Croatian, Hungarian, Romanian, or Polish are a plus

What we offer:

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fast-growing company with international customers and investors
• Centrally located and attractive office
• Performance-related career system with competitive and progressive base salary
• Uncapped bonus based on a success-related commission scheme
• Possibilities to work from home
• Motivated and agile team with a common vision
• Additional benefits like team events, free drinks & snacks, …

Benefits:

• Buddy program
• In-house trainings
• Global culture
• Relocation package
• Team events
• Home Office possibilities
• Flexible working hours
• Free drinks, snacks & fruits
• Referral program
• Commission or bonus