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Technical Support Specialist Fusion 360 (german Speaking)
Assist customers in resolving complex technical issues with Fusion 360 software.
Barcelona
Junior
2 years ago
PlanGrid
Provides construction productivity software that digitizes blueprints, streamlines field collaboration, and centralizes project documents for contractors and builders.
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Autodesk Job Opportunity
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you!
Responsibilities:
- Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
- Document support interactions in a company-wide case management system
- Escalate and consult unresolved issues to senior staff as required
- Research, verify and document product defects
- Actively handle the personal backlog of support requests
- Manage customer and partner expectations by providing timely updates on the progress
- Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology
- Influence and contribute to product management and development to contribute to successful improvements
Minimum qualifications:
- Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry
- Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)
- Very good verbal and written English and German communication skills
- Ability to understand and convey complex technical details coherently to a live or virtual audience
- Strong troubleshooting and analytical skills
- Demonstrate the ability to build and maintain strong relationships with partners and customers
- Team player who enjoys supporting and interacting with other members of a shared responsibility team
Note: This is NOT an open position. Please submit your CV here for future roles opening soon.
About PlanGrid
Provides construction productivity software that digitizes blueprints, streamlines field collaboration, and centralizes project documents for contractors and builders.