Technical Support Specialist For Revit (german Speaking) - General Application
PlanGrid
Technical Support Specialist
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit? Then we would like to hear from you! You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base. You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.
Responsibilities
- Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
- Document problems and solutions in short and clear articles for our knowledgebase
- Research, verify, and document product issues
- Manage customer expectations by providing timely updates on progress
Minimum Qualifications
- Experience in the use of Revit
- Fluency in German or French
- Professional experience in the AEC (Architecture, Engineering, Construction) industry
- Excellent written and verbal English communication skills
- A passion for helping people
- Aptitude for problem-solving
- Ability to thrive in a fast-changing environment
Preferred Qualifications
- Familiarity using Navisworks, Advance Steel or BIM
- Customer service experience
- German or French language is a plus
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