Senior Principal, Customer Success Digital Portfolio Management

Customer Success Digital Transformation Portfolio Manager

At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Digital Transformation team works on highly visible and cross-functional initiatives to drive strategic outcomes for our customers and business stakeholders alike. We act as a central program and portfolio management office (PMO) for digital initiatives in the world of Customer Success.

In this role, you will lead portfolio management for Customer Success digital transformation efforts — establishing the strategy, structure, governance, and operating model for how we prioritize, sequence, and deliver major digital investments.

This is not a role stepping into a mature function. You will build the function.

You will define portfolio management best practices from the ground up, create clarity in ambiguity, and ensure our most strategic initiatives are aligned to measurable business outcomes. You will partner closely with Customer Success leadership, Product & Engineering (GET), Finance, Analytics, and field stakeholders to ensure we are investing in the right work — and delivering it in the right order.

A strong candidate will relish the opportunity to operate at the highest levels of strategic influence in a fast-paced, high-visibility environment. At Autodesk, you'll work on some of the most intriguing transformation challenges you have ever seen, collaborate with executive leaders, and shape how Customer Success scales digitally. If this sounds like your thing, read on.

Responsibilities

• Establish and lead Customer Success Digital Portfolio Management from the ground up, including governance, prioritization frameworks, intake processes, and executive reporting structures
• Partner with senior leadership to define and align on measurable business outcomes for major transformation programs
• Translate high-level strategy into portfolio sequencing decisions and investment tradeoffs
• Drive portfolio-level visibility into scope, risk, dependencies, and value realization
• Design and implement portfolio management systems, processes, and operating rhythms that scale with the business
• Lead executive-level reviews, ensuring clarity of status, strategic risk, and mitigation plans
• Identify and proactively mitigate portfolio-level risk, especially where strategic, cross-functional, or executive dependencies exist
• Operate effectively in highly experimental environments where scope evolves — while maintaining unwavering focus on defined outcomes
• Create alignment across Customer Success, Product & Engineering, Analytics, and Finance to ensure digital initiatives are driving measurable customer and business impact

Minimum Qualifications

• 10+ years of portfolio, program, or transformation leadership experience, ideally within Customer Success or digital platform environments
• Demonstrated experience building portfolio management functions, governance models, or PMO structures from scratch
• Deep domain expertise in Customer Success platforms, digital workflows, or customer lifecycle strategy
• Proven ability to define business outcomes and align cross-functional stakeholders around measurable impact
• Strong executive presence with experience presenting to VP and C-level leaders
• Experience managing large-scale, cross-functional digital initiatives with evolving scope
• Exceptional written and verbal communication skills
• Strong systems thinker with demonstrated ability to connect strategy, sequencing, and execution

The Ideal Candidate

• Thrives in ambiguity — in fact, they prefer building something new over inheriting something established
• Is outcome-obsessed — they instinctively ask "what business problem are we solving?" and "how will we measure success?"
• Understands Customer Success deeply — from platforms to field workflows to digital experiences
• Operates comfortably with senior executives — they can hold a room, challenge assumptions thoughtfully, and elevate conversations to the strategic level
• Gets energized by experimentation — they understand that transformation requires iteration, and you maintain focus even as scope shifts
• Can see risk before others do — and they know how to articulate tradeoffs and mitigation plans clearly
• Balances systems thinking with practical execution — they don't just design frameworks; you make them work
• Is comfortable as a high-powered individual contributor with influence that extends beyond formal authority