Scaled Customer Success – AEC Industry Advisor, UK/I

Autodesk Customer Success Team Position

Join Autodesk's Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers. You will be part of the EMEA Scaled Customer Success team, supporting companies through the Onboard and Adopt lifecycle stages. Your role will be to help them achieve their business goals by maximizing the potential of Autodesk solutions. Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

Responsibilities

• Proactively engage with customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives.
• Establish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoption.
• Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success.
• Expand and grow Autodesk's existing customer portfolio by identifying opportunities for new business development.
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones.

Minimum Qualifications

• Professional working proficiency in English.
• Relevant experience or education in the Architecture & Engineering & Construction Industry or similar fields.
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing, negotiating, objection handling, and storytelling.
• Proficiency or familiarity in the following skills: time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning.
• Ability to drive cross-functional collaboration and stakeholder management.
• AI savviness is a plus.
• Experience working in diverse teams and a commitment to fostering an inclusive workplace.