Customer Success Manager

Senior Customer Success Manager

Do you have a customer-first mindset and a passion for building long-term relationships? Are you someone who approaches change with a positive attitude? If so, we are hiring a Senior Customer Success Manager based in Japan. In this role, you will support the long-term success of customers under Autodesk's Enterprise Business Agreement (EBA), helping them achieve business objectives and driving solution adoption through a variety of services. This position offers a highly rewarding opportunity to make a significant impact on both customers and Autodesk. True customer success is built on empathy and trust. At Autodesk, our culture is grounded in Customer First.

As the primary point of contact for customers with EBA contracts, you will be responsible for account management and relationship building. You will ensure smooth onboarding, adoption, and coordinated support, while maximizing the return on investment in Autodesk solutions.

Responsibilities:

• Support customers in prioritizing projects and initiatives that deliver maximum ROI in the shortest timeframe, while accelerating adoption of new solutions
• Establish measurable success criteria and align them with organizational goals
• Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions
• Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies as needed
• Strengthen relationships as a trusted advisor through active listening and sharing insights
• Create and manage account-related documents such as reports, proposals, business reviews, and recommendations
• Build and maintain strong relationships with key stakeholders, from end users to executives (including CXOs)

Minimum Qualifications:

• 3+ years of leadership experience in a customer-facing organization
• Strong empathy, collaboration skills, and growth mindset
• A perspective that defines customer success as your own success
• Self-motivation and ability to work proactively toward goals
• Flexibility to learn and adapt, with openness to feedback and support
• Strong influencing skills through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in a recurring revenue business model
• Solid financial acumen with strong analytical and process-oriented thinking
• Creative leadership that inspires and resonates with others
• Excellent communication and presentation skills
• Business-level proficiency in both Japanese and English

Preferred Qualifications:

• Interest in or understanding of the manufacturing, architecture, construction, or engineering industries
• Experience implementing technology or services for large enterprises or global customers, with a strong commitment to continuous learning
• Ability to influence and lead by engaging both customers and internal stakeholders
• Understanding of customer management and value creation in a SaaS (Software-as-a-Service) model

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.