Customer Success Manager, Autodesk Forma - Italy

Customer Success Manager, Autodesk Forma - Italy

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in Italy. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered.

Be accountable for the relationship health of a selected portfolio of accounts

Develop Customer Success Plans, with documented value delivered

Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use

Mitigate any churn risk and guide expansion discussions

Become an expert in our Autodesk Forma Platform, in current functionality and roadmap

5+ years' experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)

Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology

Autodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledge

Experience communicating the value of technology and its features to customers

Italian language proficiency at a professional level (written and spoken)

Ability to travel when required

Experience in building face-to-face relationships with customers

You are passionate about digitisation and progress in the construction industry

You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment

Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions

Excited by technology and happy to get into the product detail