Customer Success Advisor - Japan

Customer Success Advisor

The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our Scaled indirect and direct customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggers.

Responsibilities

• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
• Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
• Successfully close out a range of data-driven customer success motions
• Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

Minimum Qualifications

• Technical experience in SaaS industry 3+ years
• Experience in customer-facing roles 4+ years
• Customer empathy & customer mindset
• Ability to prioritize multiple tasks
• Collaboration and coordination across multiple stakeholders
• Fluent languages spoken and written: Japanese & English

Preferred Qualifications

• 2-5 years Customer Success/Account Management experience
• 2-5 years industry experience in Design/Manufacturing industry
• 2 years of Digital Marketing knowledge and/or experience
• Experiences in Scaled CS
• SFDC proficiency