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Customer Success Advisor - AMER
Support customers in maximizing their Autodesk solutions' value and usage
Denver
Junior
$49,100
– 79,420
USD / year
1 week ago
PlanGrid
Provides construction productivity software that digitizes blueprints, streamlines field collaboration, and centralizes project documents for contractors and builders.
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Customer Success Advisor
As a Customer Success Advisor, you'll support customers by helping them realize more value from their Autodesk solutions. Your strong understanding of customer needs and proactive approach will allow you to create positive experiences across the customer journey.
Our Customer Success team is a collaborative, driven, global organization devoted to providing excellent experiences for our customers. We're dedicated to helping our customers succeed with their Autodesk solutions so that they achieve their goals, and we earn their loyalty. As a team member, you'll be encouraged to contribute ideas and shape our customer success practices.
This will be a hybrid position in our Denver office.
Responsibilities:
- Proactively engage with customers based on triggered risk signals
- Establish strategies to increase customer product usage and value
- Identify and assist at-risk accounts to ensure customer success
- Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs
- Deliver a high-quality experience that strengthens customer satisfaction and loyalty
- Identify opportunities to expand customer relationships through valuable interactions
Minimum Qualifications:
- 1–3 years in Customer Success, Account Management, or a related customer-facing role
- Ability to work independently and contribute to team goals
- Experience with cross-functional collaboration with internal and external stakeholders
- Familiarity with Salesforce or similar CRM systems
- Basic understanding of SaaS, cloud-based software, or subscription business models
- An interest in Autodesk customer industries (AEC, MFG, M&E)
About PlanGrid
Provides construction productivity software that digitizes blueprints, streamlines field collaboration, and centralizes project documents for contractors and builders.