Early Morning Customer Service Representative 4am - 12pm

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential duties and responsibilities include:

• Greet/meet potential members, providing a great customer experience.

• Handle front desk related tasks:

o Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o Taking info calls and tours.

o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

• Help maintain the neatness/cleanliness of the club.

Essential behavior requirements include:

• Customer service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.

• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.

• Problem solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum qualifications include:

• Honesty and good work ethic.

• Strong customer service skills.

• Basic computer proficiency.

Physical demands include:

• Standing and walking at least 75% of the shift.

• Talking in person or on the phone at least 75% of the shift.

• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits include:

• Dollars for Scholars Program.

• Employee Appreciation Program.

• Free Membership for self and one family member or friend.

• Team Member Support Team.

• Health, Dental and Vision Insurance.

• Critical Illness Insurance.

• Short Term Disability Insurance.

• Accident Insurance.

• Voluntary Life Insurance.

• Pet Insurance.

• HSA - Advancement Opportunities.