Technical Operations Manager (audio/video/digital Media)

Technical Operations Manager

About the role

Manage technical operations teams consisting of encoding operators, mastering operators and audio/media operators located in Seoul as an extension of a larger global team of individuals supporting Pixelogic's global operation.

In this role the candidate will be responsible for overseeing day-to-day deadlines, communicating with project management staff and company executives.

The candidate will be responsible for overseeing day-to-day deadlines, communicating with project management staff and company executives. In addition, this position will be the primary point of contact with the global department leads located in Los Angeles, California, and will be responsible for training and documenting new/different procedures, maintaining a continuity of business procedures between Los Angeles, London, Cairo, Cape Town, Tokyo, and Seoul. The ideal candidate will have a solid understanding of the technical aspects of the various content specifications.

They will be highly motivated, possess a flexible attitude, and adapt quickly in a fast paced environment. In addition, they must be able to work as part of a team that deals with changing priorities and workloads. Attention to detail and efficient multitasking are mandatory. Extensive knowledge of video encoding and transcoding systems is essential. A background in processing UHD media is a plus. The candidate will be trained as a Pixelogic pHelix systems expert to support, train and advise operations across APAC. The candidate will support the APAC executive team in rolling out new initiatives to customers and attending meetings as a Subject Matter Expert (SME).

Responsibilities

• Lead and support a large team within a time-sensitive and demanding environment.
• Oversee day-to-day local technical operations.
• Ensure deliveries are met.
• Maintain constant communication with cross-functional support teams to ensure proper operations.
• Forecast project capacity requirements and create production action plans.
• Manage timely data collection to update operations metrics to achieve productivity targets, eliminate inefficiencies, and adhere to the highest service quality standard.
• Continuously develop and deliver technical training programs for the technical operations team.
• Train and document new/different procedures.
• Implement operational policies and quality assurance protocols to meet quality standards of leading streaming service providers.
• Act as the primary point of contact with the global department leads located in the US.
• Collaborate and communicate directly with project management staff and company executives.
• Partner with Technology team to introduce and improve proprietary tools and systems.
• Continuously researching and identifying new tools and systems to enhance operational workflows and capabilities.
• Ensure information security objectives are translated into tactical goals that guarantee information security objectives are met and exceeded.
• Become a pHelix systems expert and provide support as needed to ensure continuous worldwide operations. Support, train and advise the local Project Management staff as needed.
• Support the APAC executive team and participate with customers as a SME.
• Other related tasks as assigned to fulfill responsibilities.