Account Manager - NYC

Account Manager - NYC

Securing long-term business relationships with new and existing key customers is one of the major functions of the Account Manager role. Pixability puts you at the forefront of the fast-growing social advertising industry and gives you the opportunity to work with the most dynamic companies in the world—from international brands to independent agencies. In partnership with Sales, you'll maximize the value of Pixability's products to create actionable insights for our clients and oftentimes present to clients. You will be a key partner with Sales to develop growth, renewal, and retention plans for existing clients. You'll work with our Ad Operations team to manage the client on-boarding process, developing a strong understanding of Pixability's products and the ability to explain our solutions to internal and external stakeholders. You'll monitor campaign performance and communicate opportunities to expand Pixability's level of service for each client. The Account Management team is a highly motivated group of individuals who play a crucial role in supporting our client's business and growth by driving strong results and providing the best client services experience in the industry.

On the Customer Success team, we love video, technology, and keeping up with trends across YouTube and CTV. Each member of the Customer Success Team contributes to making sure all of our customers are successful and each campaign exceeds customers expectations. We are smart, self-motivated, ambitious, and consistently strive to affect the outcome of our business, every day. We go above and beyond, using our intelligence, passion, and creativity to inspire, educate, and support our advertisers. And, we like to reward ourselves with fun along the way.

You love your customers and provide ongoing continuous support using any means necessary (telephone, email, standing meetings and video calls). Collaboration comes naturally to you. You understand the importance of partnering with internal teams & external clients to address and fulfill current & future customer needs. You are passionate about the social advertising industry, understand it, and know all the trends. You have a take-charge mentality and have no problem working in the gray. You have the ability to communicate complex data reports to customers with eloquence and ease. Most of all, you are a fun, outgoing individual with interpersonal skills and strong work ethic.

3+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry

1-3 years at an AdTech Company or agency, preferably working with programmatic teams / agency trading desks / measurement.

Experience working with data solutions at brand safety/suitability or contextual targeting companies.

Experience with social media particularly with YouTube and CTV is ideal but not necessary.

You are detail oriented and organized with flexibility to work on diverse projects and accounts.

Strong data analysis and reporting skills with a keen ability to distill data into clear and actionable takeaways.

Superior interpersonal and communication skills, particularly influencing and listening.

Proven track record of success owning customer relationships around renewals and growth.

Excel in product demos and client presentations.

The pay range for this role is $80,000 - $100,000 and will include a potential bonus opportunity and equity. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Pixability does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

As part of our dedication to the diversity of our workforce, Pixability is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.