IT Support Specialist

Job Title

Monitor daily operations, including server, hardware, software and enterprise systems

Evaluate current applications and make recommendations for improvement, as needed

Configure user devices and system access

Administration of and for Microsoft Dynamics 365 ERP system

Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization

Stay up to date on technology advancements

Perform quality work within deadlines with or without direct supervisor

Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations

Train employees on use of many different types of software

Write required Standard Operating Procedures (SOPs) for computer operations

Complete monthly Preventive Maintenance tasks for specified machines

Manage IT assets and inventory system

Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)

Further responsibilities and duties as deemed necessary

Work Experience & Education Requirements

Excellent analytical and problem-solving skills

Experience with Dynamics 365 (preferred)

Proficient in MS Suite of products including Office365, Server, and Exchange

Strong verbal/written communication skills

Attention to detail

Positive attitude, good judgment, and excellent time management skills

Bachelor's degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment