IT Support Specialist

IT Support Specialist

As an IT Support Specialist, you'll be a key player in handling the company's daily IT needs, including ongoing maintenance, asset tracking, and training employees on essential IT functions and requirements. The ideal candidate will have a strong passion for IT systems and a willingness to learn and grow in a collaborative environment.

Key Responsibilities:

• Provide first-line technical support to on-site and remote users via phone, email, and in-person interactions.
• Monitor the daily performance of computer systems, modifying configurations, utilities, and software default settings as necessary for workstations.
• Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. Guarantee end-user satisfaction, accuracy, and timely completion.
• Maintain asset tracking records and collaborate with the IT Manager to develop and manage the equipment replacement schedule.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Stay up-to-date with current desktop and LAN technologies through continuing education, journal reviews, web searches, and formal seminar opportunities.
• Coordinate network coverage with the IT Manager. Occasional night and/or weekend work may be required.
• Complete other duties as assigned.

Requirements:

• 2 years of relevant technical experience
• Proficiency in various operating systems (Windows, macOS, Linux)
• Excellent computer skills and the ability to quickly learn new computer systems
• Strong organizational skills and exceptional attention to detail
• Pleasant and professional demeanor in all client and internal communications
• Effective verbal and written communication skills, tailored to the needs of the audience
• Intellectual curiosity and a desire to grow within the field of IT
• Adaptability and the ability to stay current with the latest trends and best practices in technology