Customer Service Specialist
Pitt Ohio
Customer Service Specialist
PITT OHIO, a $900 million, high service, highly profitable transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Customer Service Specialist to join our team at our Corporate office in Pittsburgh, PA.
We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.
Responsibilities
- Provide general LTL and volume quoting
- Coordinate and quote Fast Track / Time Definite shipments
- Schedule pick-ups
- Trace shipments and provide freight charges
- Process re-billings from sales reps, 3rd parties and customers
- Process fax and Internet requests
- Handle Managed Accounts and special requests from Managed Account
- Effectively and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
- Meet monthly department telephone and email goals
- Able to react to change productively and handle other essential tasks as assigned
Qualifications
- Command of English language to communicate effectively with internal and external customers
- High School Graduate or GED
- Proficient in general math
- Must be able to multi-task
- Must be able to type a minimum of 40 wpm
- Previous experience in telephone customer service/call center environment helpful
- Transportation experience preferred
- Knowledge of Microsoft Office Environment, particularly Excel, Word and Email
- An excellent phone voice and a colorful / dynamic personality is essential
- Comfortable with existing and constant changes in technology
- Excellent verbal and written communication skills
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.