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Technical Account Manager
Deliver training sessions to enhance customer understanding and adoption of TiDB products.
Singapore
Mid-Level
7 months ago
PingCAP
A provider of an open-source, distributed SQL database designed for online transactional processing (OLTP) and online analytical processing (OLAP).
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Technical Account Manager
Singapore
Customer Success - APAC Business Group / Full-time / Hybrid
Responsibilities:
- Serve as the trusted advisor and technical point of contact for assigned customers.
- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.
- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.
- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.
- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.
- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Previous experience in technical account management, customer success, or consulting roles.
- Strong understanding of database and distributed system-related products and technologies.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to manage complex technical projects and prioritize competing demands effectively.
- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.
- Experience working with enterprise customers and managing stakeholder relationships is a plus.
About PingCAP
A provider of an open-source, distributed SQL database designed for online transactional processing (OLTP) and online analytical processing (OLAP).