Customer Service Operator

Customer Service Representative

We are Pierre Fabre Greece, an affiliate of Pierre Fabre Group.

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world and the 2nd largest private French pharmaceutical group.

Pierre Fabre, which has always been based in the Languedoc-Roussillon-Midi-Pyrénées region in southern France, has subsidiaries in 43 countries and distribution agreements in over 130 countries. Pierre Fabre Laboratories employs some 13,000 people worldwide.

The company’s products represent a continuum ranging from prescription drugs, dermo-cosmetics (Avène, Ducray, A-Derma...), to consumer health care (family health care, oral care and natural health) and oncology.

Your Mission

• Contract of indefinite duration for the Customer Service department, member of the local team of Operations (Supply and Demand Planning, Logistics, Customer Service).
• Regular communication with sellers, customers, and distribution center (3PL), managing sales orders and entering them into the local ERP system.
• Management of any distribution problems, solving and supervision to ensure a high Service Level.
• Registration of data and maintenance of master data (point of sales info, product info).
• Registration of commercial policies in the system (discounts, promotional actions), ensuring the implementation of promotional campaigns.
• Application of Global Operations procedures to achieve group targets and KPIs, maintaining various reports (Orders volume, Service Level, Stock reports, Claim rate).

Required Qualifications

• Graduate of Higher Education Institutions/Technical Education Institutions in Economics, Business Administration, or Logistics.
• Good handling of IT and MS Office tools (Outlook, Excel, PowerPoint).
• Very good English level. Knowledge of French is a competitive advantage.

Candidate Characteristics

• Ease of communication
• Professionalism
• Teamwork
• Willingness to learn

The job opening represents an opportunity to enter a global pharmaceutical and dermo-cosmetics organization, working within an established and competitive environment.

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.