Customer Experience Agent – Online Marketplace & Live Shopping (must Live In AZ)

Customer Experience Agent – Online Marketplace & Live Shopping

Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we're passionate about enabling anyone to turn their passion into a business.

Role Overview

As a Customer Experience Agent, you'll be the first point of contact for customers with questions or issues on the platform. You'll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you'll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50-80 per day, via email support.

What We're Looking For

Eager to launch a career in a fast-paced, innovative environment. Willing to learn new systems and tools (Zendesk, Kustomer, Intercom, etc.). Strong customer-first mentality and proactive problem-solving skills. Weekend availability required. Interest in ecommerce and marketplace operations. Bachelor's degree or college experience preferred.

Shift Requirements

Agents are expected to work a full-time, 40-hour weekly schedule within the following operational hours. Open availability is required for all listed hours, including holidays.

1. Mon-Sun between 5:00 AM - 11:30 PM PST (example most common shifts: 5:00-2:00pm, 1:30pm-10:30pm, 2:00pm-11:00pm, 2:30pm-11:30pm PST)
2. Shift Bids: Conducted quarterly. Shift assignments are determined based on performance and seniority.

Benefits

Generous holiday and time off policy. Health insurance options (medical, dental, vision). Work-from-home support and home office setup allowance. Monthly allowances for cell phone, internet, wellness, and platform usage. Annual childcare allowance and lifetime family planning benefit. Retirement plans (401k with employer match up to 4% of base salary). Paid parental leave (16 weeks) and gradual return to work.

Job Type & Location

This is a permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $49920.00 - $60008.00/yr.

Workplace Type

This is a hybrid position in Phoenix, AZ.

Application Deadline

This position is anticipated to close on Jan 5, 2026.