Technical Support Specialist

Technical Support Specialist

Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.

Your role:

• Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
• Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
• Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure long-term solutions and prevent recurrences.
• Coordinate with stakeholders to effectively communicate outages, workarounds, and resolutions, ensuring transparency and fostering trust.

You're the right fit if:

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
• Solid experience in supporting RIS/PACS systems and possess specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
• Excellent analytical and problem-solving skills, strong understanding of network configurations, Oracle database management, and healthcare data protocols, as well as Virtualization technologies and AWS and Radiology Workflows.
• Demonstrate effective communication skills and a collaborative approach to working with diverse stakeholders. A strong aptitude for adapting to evolving technologies and driving system improvements.
• Relevant certifications in VMware (such as VMware Certified Professional - Data Center Virtualization) and AWS (such as AWS Cloud Practitioner) are preferred
• Advanced English

How we work together: We believe that we are better together than apart.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.