Technical Service Representative: Ambler, PA

Technical Service Representative

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A.

Location: Ambler, PA (Must reside within reasonable commuting distance)

We are seeking an experienced Technical Service Rep with excellent color matching skills to join our team in Ambler, PA. This role is critical in supporting our metal decoration ink operations and ensuring precise color matching within established visual and spectrophotometric guidelines. The ideal candidate will have a strong understanding of color theory, excellent technical skills, and the ability to thrive in a dynamic, customer-focused environment.

Essential Job Functions

• Color Matching Expertise: Accurately color match metal deco paste inks to meet visual and Spectro standards. Apply principles of color science to achieve consistent and high-quality results.
• Customer Interaction & Support: Work effectively with Crown Color-Center leadership and navigate dynamics with an established competitor onsite. Provide direct support to active 2-piece metal deco customers, including sharing ink formulas, printed IGT samples, and system updates for visibility across the ink network. Adapt to customer needs and manage a busy daily workload on-site.
• Ink Room Management: Oversee ink room equipment, order consumables, and coordinate maintenance. Maintain organized workflows and ensure operational readiness.
• Portfolio Development: Utilize available time to expand color options by matching remaining inks within the INX color portfolio.
• Travel & Training: Ability to travel to Sun RCML and/or Sun metal deco customer sites for on-site support and training as needed.

Required Education and Experience

Proven experience in color matching and a solid understanding of color theory principles. Familiarity with sheetfed and metal deco paste inks and related processes. Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills for effective customer interaction. Ability to work independently and collaboratively with internal and external stakeholders. Willingness to travel as required.

Preferred Education and Experience

Experience with spectrophotometers and color measurement tools. X-rite (CMA Software Training or Color Cert) Knowledge of ink formulation and printing processes for metal decoration.

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.