Tech Support Analyst - Philadelphia

Accenture Information Technology Shared Services Group

Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With more than 700,00 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction.

The Work

Provide service to customers at our Solutions bars resolving technology issues on our laptops

Provide weekly laptop inventory to our inventory management group

Provide customer support floor walks to engage with customers

Develop strong relationships with clients and gain the trust of key advisors

Engage in small local projects such as maintenance and repairs of technology

Continue to learn and develop your technical skills and business expertise

Continue to learn and develop your AI skills and capabilities

This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel.

Note: This role is full time in the Philadelphia office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars

Here's What You Need

Minimum 1 years experience with Customer Technical Support

Minimum 1 years experience with Customer Experience Management.

Minimum of 1 year of experience in Service Desk or Desktop Support

Minimum of 1 working with ITIL software such as Service Now or Remedy

Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex

Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience

Strong communication skills to interface with non technical stakeholders, senior leadership and executives

High School Diploma or GED

Bonus Points If:

Comp TIAA Certifications

ITIL Foundations Certification

Customer Satisfaction experience

Quality Assurance QA experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

We anticipate this job posting will be posted on 02/10/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Role Location Hourly Salary Range:

California $23.13 to $49.57

Cleveland $21.39 to $39.66

Colorado $23.13 to $42.84

District of Columbia $24.62 to $45.63

Illinois $21.39 to $42.84

Maryland $23.13 to $42.84

Massachusetts $23.13 to $45.63

Minnesota $23.13 to $42.84

New York $21.39 to $49.57

New Jersey $24.62 to $49.57

Washington $24.62 to $45.63

Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in any future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.