Senior Principal - Customer Experience

Product Design Senior Principal

At Slalom we solve our client's challenges by creating experience strategies, products, and operating model solutions for clients who are ready to accelerate growth and strategic transformation. We're passionate about innovative customer experiences, compelled by their potential as we help create the digital products, experiences, and experience-driven organizations that enable true change. We're thrilled by the opportunity to build the future we want to see, with anyone willing to join us. The Slalom Customer Experience team is a group of diverse individuals who happen to be world-class multidisciplinary designers and strategists. Together, we operate with a shared passion for designing and building experience solutions with great clients.

As product design senior principal, you will balance your time between selling customer experience work at some of our largest clients, being an effective people manager, and leading some of our most challenging engagements. You possess the level of product design expertise needed to solve complex problems and excel in leading larger and more challenging engagements, including multiple workstreams and delivery teams. As a leader for not only the discipline of product design, but the Customer Experience capability, you will be expected to:

• Work alongside account teams and other capabilities to sell transformational customer experience solutions at our clients by telling compelling stories and demonstrating the value of our work
• Establish lasting, trusted, relationships with clients
• Advocate for direct reports throughout their project alignment and professional development while helping them grow their career.
• Co-lead customer experience projects and workstreams, alongside other capability leaders.
• Empower our team to deliver high-quality solutions by enabling best in class skills and leveraging new technologies
• Provide design expertise in new project pursuits alongside a skilled pursuit team.
• Advance our craft by developing and sharing materials and thought leadership with other builders.

Senior principals in Customer Experience bring not only an expert level of design thinking and leadership, but also a keen sense for the needs of team members and project stakeholders. You actively put the needs of others ahead of your own as you build on your capacity as a servant people leader.