Director, Customer Experience

Director, Pennsylvania Metro Team

At Slalom, we blend personal connection with global impact. Our goal? To create a world where people love what they do. We help organizations dream bigger, shape the future, and make it happen. If you're stepping into this role as a Director, you'll be at the forefront of that vision. For this position, the ideal candidate will live in or around Philadelphia and will run point on our Pennsylvania Metro team.

The Role: Big-Picture Thinking, Real-World Impact

This role is all about bridging strategy with execution. You'll connect high-level capability strategies to real market needs, positioning Slalom as a thought leader and trusted partner. In this role, you'll be leading a go-to-market team and shaping both our business and our clients' success for the PA Metro area.

What You'll Do

Strategy & Thought Leadership

• Bring Slalom's big-picture strategy down to the local level-tailoring it to the market, client portfolio, and regional needs.
• Share insights around different disciplines within CX and position yourself (and Slalom) as the go-to expert.
• Lead Slalom-hosted events and collaborate with partners to keep the conversation going.

Business Development & Sales

• Partner with sales and industry teams to spot opportunities and turn ideas into action.
• Act as a trusted advisor-helping clients see what's possible and guiding them to solutions that make an impact.
• Play a key role in pitches, proposals, and strategic sales conversations.

Talent & Team Growth Culture!

• You know how to create one that people want to be part of. Build and nurture a high-performing, engaged team.
• Mentor emerging leaders and guide them to success.
• Support hiring and workforce planning, ensuring we have the right talent to meet demand.

Delivery & Financial Management

• Roll up your sleeves and contribute directly to client projects.
• Keep an eye on financial health-helping forecast growth, manage costs, and optimize performance.

What You Bring

Vision & Leadership - You think strategically, spot trends, and connect the dots between market needs and business opportunities.

Proactive Energy - You don't wait for things to happen-you make them happen. From generating leads to driving conversations, you own the moment.

Collaboration & Influence - You're just as comfortable talking to a room full of creatives as you are sitting down with a CEO.

Growth Mindset - You're a thought leader who's always looking for new ways to grow.