Account Manager, Customer Connect

Account Manager

London Stock Exchange Group (LSEG) is a global leader of market data and analytics. We are enabling growth and transformation of global financial community through innovations, including data science, AI, cloud-based solutions and leading edge data and contents.

As an Account Manager, you will manage book of business, grows and retains revenue and market share at the designated accounts. Maximizes customer satisfaction, and achieve company's strategic objectives with accounts under management. Develops and executes account strategy. Co-ordinates Account Activities to provide strong, consistent service levels. Works with stakeholders across the board to deliver stronger, more relevant value propositions helping customer to grow their business, minimize risks or improving productivities.

Essential Responsibilities

• Builds and maintains strategic account plans for accounts under management.
• Manages, retains and grows revenue, responsible for sales and accountable for service performance.
• Responsible for enterprise relationship between Refinitiv and account.
• Develops strong, high level, contact network within accounts.
• Drives execution of Refinitiv strategy on the account level.
• Identifies new opportunities, lead sells Enterprise and desktop solutions.
• Works with and utilizes experts/specialists onto the team where required, has oversight of all account activities.
• Prioritizes and directs resources in the account team.
• Responsible for forecasting, keeping management engaged with accounts in a timely fashion, analyses impact from intelligence on competitor activity, provides feedback to Market Development Group.
• Owns local account information in relevant CRM systems.
• Responsible for net sales and revenue quota achievement.
• Responsible for local account plan as well as executing priorities.
• Acts as customer's advocate within Refinitiv and Refinitiv ambassador within client's enterprise.
• Responsible maintain and increase desktop usage by delivering various training activities.

Required Skills and Experience

• Fluent command of Japanese both oral and writing. Business level of English is required.
• Team work spirit - Willingness to participate as a full member of team. Accountable for others.
• Strong sales skills - able to identify and advocate benefits matching customers requirements.
• Self-motivated and self-starter.
• Flexible adaptability - Ability to respond promptly and effectively to change.
• Persuasiveness - Personal style of communication to influence others to accept an idea.
• Initiative - Active attempts to influence events rather than passive acceptance.

Desired Skills and Experience

• Minimum 5-8 years in corporate sales - responsible for selling of complex solutions.
• Good knowledge of financial industry.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.