2023 Intern - Associate Technical Account Manager

Customer Engineering Summer Intern

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

We're looking for goal-oriented people who thrive in a fast-paced team and are eager to apply their problem-solving skills to real business challenges. Each of our Customer Engineering summer interns will take on at least one individual special project related to the development and operation of our team. These could include efforts like tracking & measuring the success of our support programs, identifying and coordinating thought leadership and customer case studies, research and development of new operational approaches, or another similar project. As a team, our interns will also be exposed to leaders and teams across our business and participate in a group challenge, solving a major customer opportunity in a creative way.

What you'll do

• Research support approaches, customer opportunities, technology capabilities, and similar data points
• Build business reporting - charts, graphs, reports on any number of projects
• Develop workflows, process documentation, recommendations around business strategy, and other knowledge assets
• Deliver at least one hallmark output related to your special project(s)
• Present findings and recommendations to Customer Engineering leaders
• Learn about how Customer Engineering (technical account management and support) fits into the equation and helps guarantee customer success at an enterprise technology company

What you need to succeed

• Currently enrolled full time and pursuing a BA degree in Marketing, Communications or Sales; or equivalent degree required and graduating between December 2023 and June 2024 An obsession for delivering a better customer experience
• Collaboration with diverse individuals across lines of business, functional areas, and different levels and geographies of an organization
• Orientation toward action, willingness to take initiative, and a desire to roll-up sleeves and dig deeply into a business
• Dedication to constant self-improvement and a willingness to be mentored
• Perseverance under pressure and a positive demeanor
• Sharp analytical thinking skills and intellectual curiosity
• Strong interpersonal skills (oral and written)
• Eagerness to seek creative solutions for project and data challenges
• Proficiency with the Microsoft Office product suite: Excel, PowerPoint, Word, SharePoint

Location: All 2023 Adobe Interns will be 'co-located hybrid', meaning that you will be assigned to an Adobe office location but in-office schedules will be flexible (2-3 days per week). All interns must live in the same state, country, and within commuting distance of their assigned Adobe office so they can be on-site as needed. Interns visiting Adobe sites must follow all applicable COVID-19 health and safety protocols.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $26.00 -- $30.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.