IT Support Analyst/ Serialization

Pharmathen Pharmaceuticals

Founded in 1969, Pharmathen has grown to become one of the largest, vertically integrated developers of complex drug delivery technologies and is among the top 50 pharmaceutical research companies in Europe.

The company has one of the most extensive and advanced pipelines of long acting injectables (LAI), sustained release and ophthalmic formulations.

Pharmathen's highly diversified portfolio consists of over 90 commercialized products, which are produced in its US FDA and EU-approved manufacturing facilities in Greece, serving 250 customers and accessed by patients in more than 90 countries worldwide.

Pharmathen proudly employs more than 1,600 people from over 28 different nationalities, with 54% of its total workforce and 66% of its Research Operations Team being female. The company's enduring success is attributed to a passion for creativity, strong ethics, and the dedication of its people, who share a commitment to the company's vision of making a difference in people's lives.

Due to continuous growth and expansion, Pharmathen Pharmaceuticals offers a great opportunity for career development and is seeking to recruit IT Support Analyst / Serialization for the Corporate IT department at our Sapes premises.

As an IT Support Analyst / Serialization the ideal candidate will deal with the development and validation of the IT Serialization Product Tracking application (SPT), and supervise daily all serialized machines-server-master data and give feedback directly to key stakeholders. Will also perform serialization operations to support transmission of data and serial numbers availability and supports in general Business Applications depending on the IT department needs. He/she will be responsible for providing technical assistance and support to internal users, ensuring smooth and efficient operation of our computer systems and networks, troubleshooting and non-standard maintenance of data servers, user devices, systems, applications, and communications links.

More particularly:

• Support core IT team and handle tickets related to his/her responsibilities
• Administrate Serialization applications
• Manage Master Data and handle them across Serialization applications, according to facility needs
• Participate at generation and execution of various GMP related documents and protocols, including several of the followings: URS, FS/DS, IQ, OQ & PQ
• Create advanced reports using any report designing tool
• Support hardware troubleshooting and Serialization operations
• Provide first and second technical support level to end-users via various channels (phone, e-mail, chat) for incidents and requests regarding network, workplace, telephony, mobile devices, call center, desktops, laptops, applications, printers, tablets (e.g., iPads) and other peripherals and office and server room infrastructure
• Perform daily check of the data office infrastructures such as Cabling, UPS, AC, Power generators and backups to ensure optimal performance and security
• Manage the local Employee onboarding/offboarding processes
• Install, configure, and maintain operating systems, software applications, and hardware components
• Participate in local & international IT projects and manage telephony, videoconference, and meeting rooms' infrastructure
• Assist in managing user accounts, permissions, and access rights across various systems and applications
• Collaborate with other IT team members to escalate complex issues and coordinate problem resolution
• Keep up to date with the latest trends and advancements in IT systems and user support, and provide recommendations for improvement