Customer Success Support, APAC (contract: 19 Jan To 18 Dec 2026, 3 - day Work Week)

Apac Customer Success Manager

Pexip is looking for a new rockstar working in our APAC team supporting Pexip success across the APAC region. The role is for a partial maternity leave cover for a Customer Success Manager. You will report to our APAC Channel and Alliances Director and are expected to work from the Singapore office. We offer some work flexibility, as required.

You should be a junior graduate aiming for a role as a Customer Success Manager, without years of experience but should bring a solid mix of soft skills, foundational knowledge, and a proactive mindset. You are passionate, content to take responsibility for your actions and performance, and are a team player with strong integrity. Alongside the local sales and technical champions, you will drive the renewal activities within the APAC region supporting upsell and growth within the existing customer base.

Role Responsibilities

• Drive renewals, upsells and retention:
• Own and support the customer renewals process from an administrative perspective.
• Coordinate with Pexip sales and channel team to ensure timely renewals that maximize value to the customer
• Be a team player:
• Manage cross-departmental customer issues, including billing issues, support issues, etc.
• Work with finance, sales and operations to complete renewal and restructure contracts. Coordinate and communicate daily and weekly reporting to management.
• Organized, independent and a clear thinker:
• Able to effectively prioritize cases based on urgency, impact, and customer need
• Capable of evaluating multiple resolution paths and making decisions to create the best possible outcomes

Core Skills & Qualifications

Education:

• Bachelor's degree or Diploma (common fields: Business, Marketing, Communications, or IT).
• Internships or projects related to customer service, SaaS, or client relations are a big plus.

Tech-Savy:

• Comfortable using tools like:
• CRM (e.g., Salesforce, HubSpot)
• Data tools (Excel or Google Sheets)
• Customer Success Platforms (e.g., Hubspot, Holistics)
• Communication tools (e.g., Zoom, Slack, Teams)
• Understanding of SaaS or digital platforms is a plus.

Communication Skills:

• Excellent written and verbal communication.
• Ability to explain complex topics simply and clearly.
• Active listening and empathy.

Adaptability & Eagerness to Learn:

• Willingness to quickly absorb product knowledge.
• Open to feedback and keen on continuous improvement.

Problem-Solving Mindset:

• Comfort with troubleshooting.
• Proactive in identifying pain points and offering solutions.

Desirable Traits & Behaviors

Initiative:

• Doesn't wait to be told what to do — takes ownership of tasks.

Team Collaboration:

• Works well with support, sales, product, and engineering teams.

Organizational Skills:

• Manages multiple customer accounts or tasks efficiently.
• Can prioritize work as it comes in

Resilience & Emotional Intelligence:

• Can handle difficult conversations professionally.
• Remains calm under pressure or in conflict situations.

Data-Driven Thinking (Optional but Valuable):

• Ability to track KPIs like churn, usage stats, and health scores.
• Analytical mindset to draw insights from customer data.

Customer-Centric Attitude:

• A strong desire to help customers succeed and grow.
• Ability to build relationships and trust.

Why Pexip?

Our purpose is to unlock the potential of video by pushing technology to new limits and presenting customers with innovative solutions that solve their challenges. Pexip was founded by a team of scientists, explorers, business developers, and designers who have been disrupting the video technology industry for decades, constantly pushing the limits of what's possible. Our culture builds on the solid foundation of The Pexip Way. We are passionate and curious people who love what we do. Work is not a place for us but a meaningful part of our lives and something we look forward to every day. Our technology enables organizations to communicate and collaborate effectively, regardless of location. As a result, employees have the chance to work on meaningful projects that have a positive impact on businesses and communities.

Some of our benefits:

• Put people and culture first in everything we do.
• Care about our health and take employee wellness seriously.
• Promote a flat organization and embrace freedom and responsibility, aligned to accountability and performance goals.
• Proudly play the role of a technology enabler in the innovation ecosystem of our industry and have a fantastic team of incredibly talented people working here.
• Build a resilient and inclusive culture. We promote openness where people can grow, thrive, and succeed at work.
• Build a fun learning culture.

Equal Opportunity:

Pexip is an equal opportunity employer who evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. We are committed to creating a diverse and inclusive environment at work and are proud to be an equal-opportunity employer.

We ask for gender as part of our application to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.

Consent to Data Retention:

As part of our recruitment process, we may retain your personal data, including your resume and application details, for up to one year after the conclusion of your application. This allows us to consider you for future opportunities that align with your skills and interests. By submitting your application, you acknowledge and consent to this retention period. Please note that your data will be handled securely and in accordance with applicable privacy regulations. If at any time you wish to withdraw this consent or request deletion of your information, you may contact us directly.