Tech Ops Analyst

Techops Analyst

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We've built Persona to support practically every use case and industry — that's why we're able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world's most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We're growing rapidly and looking for exceptional people to join us!

About the Role

Persona is looking to bring on a TechOps Analyst! In this role, you will play a supporting role in our IT team, assisting with various IT-related tasks to ensure the smooth operation of our internal systems in our SF office. This position is for individuals who are eager to build on their IT career in a high-growth technology startup environment.

The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.

This is a hybrid position based out of our headquarters in downtown San Francisco. We are currently in the office Tuesdays - Thursdays, with the option to work remotely on Mondays and Fridays.

What You'll Do

1. Be the front-line support supporting every employee, including our leadership team
2. Work with our People Ops team to ensure smooth onboarding/offboarding for employees
3. Setting up video conferencing for the company all-hands
4. Procure and track all tech equipment for all employees (remote and in-office)
5. Research new tools to optimize internal efficiencies across teams

What You'll Bring To Persona

• 3+ years of experience working in IT/TechOps or equivalent experience
• Strong passion for technology, automation, and efficiency
• Experience with MacOS, Google Workspace, jamfPRO, and Okta
• Comfort building trust through collaboration and successful cross-functional engagements
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
• Great at finding solutions and explaining your thought process to achieve results
• Firm grasp on TechOps/IT best practices

For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others.