Customer Support Enginner
PerkinElmer
Job Title
Customer Support Engineer
Location(s)
Yokohama
Basic Qualifications
- Over 3 years customer support work experiences
- JLPT Level 2 and above
Preferred Characteristics
- Experience working in multi-national company
- Strong team player, collaborative and service-oriented
- Customer on-site working experience is preferred.
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.