Customer Support Enginner

Customer Service Engineer (Japan Based)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Description

Key Accountabilities

• Primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site.

• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.

• Drive toward zero service recalls.

• Maintain updated documentation around dispatch, inventory and service support functions of the job.

• Perform timely uploads and downloads of required data to ensure the integrity of service system(s).

• Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.

• Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer.

• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources.

• Seek higher level certification through participation in company sponsored training & development offerings.

• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.

• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Good written and verbal communication skills and actively interface with peers and customers.

• Solid technical problem-solving skills and attention to detail.

• Excellent customer service skills complemented by an ability to listen to and interpret requests.

• Working knowledge of Microsoft 365.

• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

Key Capabilities Required

Academic Qualifications:

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 1+ years of experience OR

• High School Degree or equivalent with 3+ years of related experience.

Work Experience:

• 3+ years of experience repairing and maintaining equipment.

• Exposure to analytical equipment and/or lab environment.

• Knowledge of laboratory safety practices.

• Vendor issued certification on relevant laboratory equipment

※Japanese Language Proficiency Test (JLPT) N1 level is required.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that's exactly what you'll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we're a unique team of 5,000+ global colleagues who come to work every day knowing we're making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.