Key Account Manager: Food Service

Key Account Manager

We're representing a global bakery manufacturer with an entrepreneurial U.S. team that's expanding its food service presence. They're looking for a Key Account Manager to manage and grow relationships with restaurants, cruise lines, hotels, QSRs, and distributors across the country.

If you've got a strong commercial mindset, know the ins and outs of the foodservice industry, and can use data to drive results, this role offers serious opportunity for impact and growth.

Account & Customer Management

• Act as the primary point of contact for key foodservice accounts and distributors
• Manage product samples through Salesforce, follow up on kitchen testing, and gather feedback
• Provide accurate product knowledge, pricing, and availability information
• Partner with field sales to identify new menu applications and product placement opportunities

Sales & Growth

• Develop and execute strategies to expand sales within existing accounts
• Prepare and deliver sales decks and Excel-based reports for customer presentations
• Support menu recommendations, case studies, and operator-specific solutions
• Analyze product portfolio to optimize mix, improve costs, and increase profitability
• Consistently meet or exceed sales goals

Collaboration & Cross-Functional Support

• Work closely with distributor partners (Sysco, US Foods, Gordon, regional) to ensure fulfillment and engagement
• Collaborate with Culinary, R&D, and Marketing on product demos, tastings, and promotional campaigns
• Represent the brand at trade shows, distributor events, and customer visits

Reporting & Administration

• Maintain accurate records of customer activity and opportunities in Salesforce
• Track sample-to-order conversion and report on sales performance
• Ensure pricing accuracy, rebate compliance, and contract terms are properly implemented
• Share market insights with Marketing and R&D to inform innovation efforts

Qualifications

• Bachelor's degree in Business, Marketing, or Hospitality (or equivalent experience)
• 3–5 years of account management or sales experience in Foodservice or CPG
• Strong understanding of distributor networks and operator dynamics
• Proficiency in Excel (analysis, formulas) and PowerPoint (sales presentations)
• Experience with Salesforce preferred
• Exceptional organization, follow-through, and communication skills
• Ability to travel periodically for shows, customer visits, and meetings
• Must be authorized to work in the U.S.

Core Competencies

• Customer-first relationship management
• Analytical and data-driven approach to sales
• Commercially savvy and detail-oriented
• Creative problem solver with a menu-driven mindset
• Adaptable, proactive, and results-focused

Compensation & Benefits

• Base salary: $100,000–$115,000 DOE
• Comprehensive benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), FSA, PTO
• Development and advancement opportunities in a global growth environment