Customer Service Support Analyst

PepsiCo Customer Service Support Analyst

Join PepsiCo and dare for better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

The Customer Service Support Analyst is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The Customer Service Support Analyst will be expected to partner with other Representatives in GCC as well as with site and region Leadership.

Your Impact

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
• Customer communications – managing adds/cuts, missing order communication and off template orders
• Confirmation of order completion
• Backfill other CSRs on vacations

Qualifications

Who Are We Looking For?

· 1-3 years of Frito Lay sales/supply chain experience

· Fluent in English

· Bachelor's degree preferred

· Frito Lay Field Sales Operations/Plant experience preferred

· Strong verbal and written communication skills to effectively interact with all levels of management

· Ability to provide superior customer service with strong follow up skills

· Working knowledge of order processing and order life-cycle, PWM, IPM/ICS

· Demonstrated Capability of the FLNA SAP solution

· Proficient in Microsoft Suite applications

Demonstrated ability to work in a results oriented, challenging environment

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.