Account Manager

Join Peoples Post and Transform the Logistics Sector

Peoples Post is a key player in modern logistics, dedicated to simplifying and optimizing inventory management, packaging, and delivery for merchants and logistics professionals. Through an innovative platform integrated with online commerce sites via an API, we offer our clients real-time control over their shipments and inventories. Our network of specialized carriers guarantees secure and timely deliveries, both nationally and internationally.

In a context of strong growth, we are recruiting an Account Manager responsible for the performance, satisfaction, development, and retention of an existing client portfolio.

Your objectives:

Maximize retention

Develop revenue through upsell and cross-sell

Be the strategic contact point for your clients

You are at the heart of the customer relationship and work closely with the Sales, Ops, and Product teams.

Your Missions

Onboarding & Support

• Take over from Business Developers after signing
• Lead the onboarding in conjunction with operational teams
• Ensure a smooth and rapid implementation

Follow-up & Retention

• Provide regular follow-up to your clients (calls, QBR, activity points)
• Analyze logistics performance and identify areas for optimization
• Anticipate churn risks and implement action plans

Portfolio Development

• Identify upsell opportunities (volumes, services, options) and cross-sell (transport/fulfillment)
• Build and carry forward high-value recommendations
• Negotiate and conclude contractual evolutions

Voice of the Customer & Continuous Improvement

• Relay client feedback to Product and Ops teams
• Participate in the continuous improvement of the offer and processes
• Contribute to the structuring of Account Management practices

Management & Reporting

• Track your KPIs (NPS, churn, expansion, revenue per client…)
• Update the CRM (Hubspot) rigorously
• Ensure smooth communication with internal teams

Your Skills

• 3+ years of experience in Account Management/Customer Success/Business Development B2B
• Ideally in a logistics, e-commerce, SaaS, or services environment
• Strong ability to manage client accounts independently
• Excellent relationship skills and service orientation
• Ability to analyze data and formulate business recommendations
• Comfortable with negotiation and commercial development
• Organization, rigor, and structured mindset

Benefits

• Competitive Remuneration: Fixed + variable based on performance (retention & expansion)
• Swile Restaurant Tickets: €10/day.
• Vacation Bonus.
• Alan Blue Health Insurance: 100% coverage by the company for you and 50% for your family.
• Career Prospects: Evolve in a company with strong growth.
• Dynamic Company Culture: Join a stimulating work environment and a dynamic company culture.

Why Join Us?

• A key and strategic role in the growth of Peoples Post
• A unique mix between customer relations, analysis, and business development
• An environment where your ideas have an immediate impact
• An opportunity to structure an Account Management function still in development

Want to be part of the Peoples Post adventure? Apply now and play a key role in our sustainable growth!