Technical Service Representative

Technical Service Rep

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

Join us as a Technical Service Rep in our Charlotte, NC facility.

You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence.

Job Duties:

• Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division
• Diagnose equipment issues using technical documentation, system data, and customer input and Assist customers and field technicians with setup, operation, maintenance, and repair guidance
• Schedule or supporting service visits and follow up on open service cases to resolution
• Process parts orders, warranty claims, returns (RMAs), and service documentation as required
• Communicate clearly with customers regarding service status, timelines, and next steps, and collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
• Maintain accurate and timely documentation within CRM and ERP system
• Participate in ongoing technical and product training to stay current on equipment updates and procedures

Key Qualifications:

• A background in technical field work in the Pool industry or a similar field is preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience working with CRM and ERP systems (Salesforce preferred)
• Strong organizational skills with the ability to manage multiple priorities effectively
• Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once

Physical Requirements:

Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs.

Position hours/shifts (Overtime Available!):

1st shift: A range from 8am to 5pm Monday through Friday (hours can vary during peak times)

Compensation:

The hourly pay for this role is: $23 to $26/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Determination of pay rate may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Prescription drug insurance
• Tuition reimbursement

Pentair is an equal opportunity Employer:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.