Support Technician 1 - Domestic Relations

Domestic Relations Division Support Technician 1

Begin an exciting career working for the Domestic Relations division of Northampton County's Court Administration! These positions offer comprehensive medical/dental benefits along with generous paid personal, vacation, sick, and family sick leave time.

The Support Technician 1 position is responsible for specialized work functioning in support of the County's Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealth's Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties, but the emphasis is on the breadth and scope of the position's role in support of one or more Conference Officers.

This position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor. This position is not responsible for the supervision of other employees.

Essential duties of the position include:

• Reviewing and processing correspondence, computer data, orders, conference notes, summaries, and other forms for staff members.
• Compiling data for Conference Officer's use, composing routine correspondence, letters, notices, forms, etc.
• Updating files as necessary.
• Assembling materials for reports, summaries, and other uses from information submitted by parties, employers, lawyers, and other offices both within and outside of the Court.
• Completing forms required to initiate, follow up, or complete processing of support activities.
• Sorting and processing PACSES income attachment batch forms.
• Identifying which attachments should be mailed out, depending on whether an excess amount should be added or deleted according to case balance.
• Entering data in computer system to update and maintain support accounts, receiving reminders to review case status, pulling case, and referring to staff member for action.
• Answering overflow telephone calls from clients, lawyers, and members of the public and representatives from other county and court offices, explaining general functions and operations of office, or providing status of case.
• Scheduling and rescheduling appointments and pre-trial conferences.

An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Required minimum qualifications include:

• Completion of a high school, or general equivalency diploma; AND
• At least one (1) year of clerical experience in an administrative, professional, governmental, or judicial setting; OR
• Equivalent combination of education and experience.

Knowledge of the policies, practices, and procedures involved in a county domestic relations child support program. Knowledge of the organizational relationships within the Domestic Relations Court and related programs. Knowledge of functions, operations, and procedures of the Commonwealth's central child support collection program. Skill in gathering information from the child support computer system, and responding to a variety of individuals, clients, attorneys, and others on child support matters. Skill in organizing workload, addressing priorities, and completing clerical processing requirements. Ability to compile and prepare court orders, and understand payment schedules and other child support information. Ability to input, access, and interpret computer data. Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices. Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.

Tools and equipment include telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

Physical demands include frequently walking, sitting, talking, or hearing. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually quiet.

Selection guidelines include formal application, rating of education and experience, interview, and reference check as well as job-related tests. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA status: FLSA non-exempt (eligible for overtime). Designation: Exempt Service (Judicially Appointed). Pay grade: CN-15. Union status: Court Appointed Non-Professional Unit. Updated December 2021.