Onsite Support Technician

Onsite Support Technician

Location: Spring Grove, Pennsylvania

Type: Contract – Long Term Contractor

Work Model: Onsite

Hours: Daytime – 8 AM – 5 PM

General Position Description: Provide high-quality onsite IT support to internal users, focusing on end-user devices and business-critical applications. The role includes hands-on technical work, mentoring junior technicians, working across multiple buildings, and engaging in local IT projects.

Roles and Responsibilities

• Manage laptop and desktop rollovers at the local mill
• Provide technical support for PCs, mobile devices, printers, peripherals, IP phones, and conference room tech
• Offer support for Zebra label printers, handheld scanners, and specialty devices used in operations
• Troubleshoot and support PBX systems, RingCentral/VoIP phones
• Configure, install, and test hardware/software; ensure accurate documentation in the ticketing system
• Maintain accurate asset inventory using Lansweeper, including updates after deployment or relocation
• Work collaboratively with the Service Desk, Telecom, Process Automation, Maintenance, and other teams
• Participate in local IT projects including hardware refreshes, network upgrades, and printer deployments
• Evaluate and assist with network cable runs, Wi-Fi, and infrastructure expansion efforts
• Provide courteous, professional customer service to end users
• Follow up to ensure issue resolution and satisfaction

Preferred Qualifications

• Associate's, Bachelor's, or Technical Degree preferred
• CompTIA certifications preferred (A+, Network+, etc.)
• 1–2+ years of onsite IT support experience
• Working knowledge of: Microsoft Windows, M365, iOS, Android, Active Directory and SCCM, PC and mobile device hardware, local network troubleshooting and VoIP fundamentals, experience with ticketing systems and asset management tools (e.g., Lansweeper)
• Familiarity with manufacturing or industrial environments is a plus

Key Competencies

• Strong technical troubleshooting and prioritization skills
• Self-motivated, organized, and comfortable working independently
• Positive attitude, strong communication, and professionalism
• Able to work independently with minimal supervision
• Excellent customer service and communication with understanding of customer support processes and urgency

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.