Key Account Manager - Tavneos – Scranton, PA

Key Account Manager - Tavneos – Scranton, PA

Let's do this. Let's change the world. We are seeking a Rare Disease Key Account Manager (RD KAM) to implement commercial activities for the assigned geography and establish relationships with customers to drive demand for Tavneos (avacopan) in approved patients. Tavneos is indicated as an adjunctive treatment of adult patients with severe active anti-neutrophil cytoplasmic autoantibody (ANCA)-associated vasculitis (granulomatosis with polyangiitis [GPA] and microscopic polyangiitis [MPA]) in combination with standard therapy including glucocorticoids. This role is field based and will require gaining access to customers in a clinic OR hospital setting while also improving your ability to engage through digital channels. The RD KAM will be responsible for product performance at a territory level, expected to be a disease category expert, a product champion, provide account management support, and exhibit business knowledge of the local landscape to assess key partners plus future trends within the marketplace.

Proficiency in both live and virtual customer engagements

Develop a comprehensive and effective territory business plan aimed at achieving and exceeding annual goals established by commercial leadership

Ability to engage all partners around patient ecosystem – caregivers, HCPs, case managers, nurses, infusion centers, etc. in multiple settings of care-Hospital, Clinic, etc.

Must be able to effectively collaborate across all corporate functions-MSLs, TLLs, Nurse Coordinators, Field Access Team, supporting sales teams, etc.

Key account strategic lead; Develops and drives innovative market strategies to reach difficult to access health care providers and accounts in a compliant manner

Channel patients to treatment: Creating referral networks to both existing centers of excellence, as well as, setting up new treatment CoEs.

Building long-term relationships across multiple team members and senior decision-makers, both inside and outside of Amgen, and sustaining extensive and rich networks to advance business partnerships and deep customer relationships.

Develops, deploys, and enhances deep and broad requisite knowledge of the U.S., regional healthcare ecosystem, Amgen, competitor portfolios and customers (provider organization and payer), in order to build powerful, evidence-based solutions that bring value for Amgen, potential customers and partners in the healthcare market.

Ability to create broader disease awareness beyond the expert (i.e., with patients, GPs)

Identifies drivers/barriers and coordinates pull-through initiatives across field teams

Provides actionable field intelligence and recommendations to Amgen home office

Partners closely with Market Access Team Account Executives in shared accounts.

Promote Tavneos within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines

Develop strong customer relationships by better understanding the customer's needs

Serves as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization and appeals/denials)

Improve use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers' confidence to prescribe Amgen medications for appropriate patients

Communicates territory activity in an accurate and timely manner as directed by management

Provides feedback to sales and commercial leadership, marketing colleagues, and other internal departments about changing environment and other internal departments

Successfully completes all training classes

Completes administrative duties in an accurate and timely fashion

Manages efforts within assigned promotional budget

Attends medical congresses and society meetings as needed

Ensures timely access for patients through patient services and savings programs

We are all different, yet we all use our unique contributions to serve patients. The Key Account Manager we seek is an experienced professional with these qualifications.

Basic Qualifications:

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience Or Master's degree & 6 years of collective account management experience, sales, & commercial experience Or Bachelor's degree & 8 years of collective account management experience, sales, & commercial experience Or Associate degree & 10 years of collective account management experience, sales, & commercial experience

Preferred Qualifications:

Advanced degree, e.g. MBA, MPH

Prior Account Management, Payer experience or Rare Disease experience preferred

Demonstrated leadership ability with a focus on influence, impact and leading without authority

Ability to identify and procure appropriate Amgen resources to achieve account objectives

Consistent record of access creation in managed markets

Experience negotiating contracts with regional payers & IDNs

Working knowledge of geography including existing relationships with key customers

Prior experience developing and implementing critical initiatives with cross-functional business units that successfully enable access and demand creation in key accounts

Prior experience working with Medical Science Liaisons (MSLs), HOPE MSLs, Medical platform or policy development and opinion leader engagement

Account Management, Reimbursement, Quality, and Value experience

Ability to analyze, interpret and draw insights from varying data sources

Strong communication and presentation skills including experience with executive-level audiences

Excellent negotiation skills

Strong analytical skills/eye for business

Demonstrated ability to take initiative, impart energy and enthusiasm, and work in teams

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.