It Technical Analyst

IT Technical Analyst II

The IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects with limited supervision. Responsibilities include managing service requests, troubleshooting complex issues, and participating in projects such as software rollouts and plant technology upgrades. The position involves configuring, deploying, and maintaining enterprise endpoint devices, supporting mobile programs, and recommending technology solutions to improve efficiency. Strong customer service, technical expertise across systems like Active Directory, SCCM, O365, and Windows 10, and the ability to work independently are essential. The role also requires collaboration with IT teams and plant management, adherence to company policies, and occasional travel, with shared on-call responsibilities for after-hours emergencies.

Skills: Active Directory, PC Troubleshooting, Windows Server, Windows, SCCM, MDT, Office 365, Windows 10, Troubleshooting, Troubleshooting Hardware, Problem Management, Data Management, Server Support

Additional Skills: Strong organizational and time management skills. Ability to work across the organization to identify, troubleshoot, and resolve complex issues. Experience with plant-related technology (e.g., label printers, handheld devices, lift computers/scanners). Understanding of ITIL process framework. Ability to lead small to medium initiatives and projects. Strong sense of urgency and ownership in delivering service.

Additional Qualifications: Two-year technical degree, related technical certifications, or equivalent work experience. 2+ years of experience in an IT support environment. Prior experience in a manufacturing setting (preferred). Familiarity with mobile device programs and Mobile Device Management (MDM). Willingness to travel domestically (about 10%) and participate in shared on-call support for after-hours emergencies.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Klingerstown, PA.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Klingerstown, PA.

Application Deadline

This position is anticipated to close on Jan 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.