IT Support Specialist

IT Support Specialist

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. We are seeking an IT Support Specialist to provide technical assistance to end-users. This role involves troubleshooting hardware and software issues, supporting printers and applications, and performing triage and repair tasks. You will be the first point of contact for technical problems and play a key role in ensuring smooth IT operations.

Key Responsibilities:

• Provide support for desktops, laptops, and mobile devices.
• Troubleshoot and resolve printer issues and application-related problems.
• Perform triage to identify and prioritize technical issues.
• Execute basic repair and maintenance tasks for hardware and software.
• Document support activities and maintain accurate records in ticketing systems.
• Collaborate with other IT team members to escalate complex issues when necessary.

Required Qualifications:

• 6+ months of IT support experience or completion of an IT internship.
• Basic knowledge of operating systems (Windows, macOS) and common applications.
• Familiarity with printer setup and troubleshooting.
• Strong problem-solving and communication skills.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/D