Information Technology Support Specialist, College Of Earth And Mineral Sciences

Information Technology Support Specialist

The College of Earth and Mineral Sciences at Penn State is home to world-class research and teaching in earth sciences, energy, and materials. Our Academic IT group plays a critical role in enabling this mission by providing reliable, cutting-edge technology support to faculty, staff, and students. We are seeking an Information Technology Support Specialist who is passionate about problem-solving and delivering exceptional service in a dynamic academic environment.

Key Responsibilities:

• Provide technical support for Windows and macOS desktops and laptops, peripherals, AV equipment, and other hardware/software.
• Configure computers manually and using automated deployment tools.
• Support common applications including Microsoft Office, Adobe Creative Suite, and others.
• Assist with Android and Apple iOS devices.
• Deliver remote support via telephone, email, and tools such as Remote Desktop or Splashtop.

Required Qualifications:

• Strong understanding of Microsoft Windows in an Active Directory environment; Penn State Enterprise Active Directory experience preferred.
• Ability to troubleshoot macOS systems.
• Working knowledge of TCP/IP and common network protocols.
• Excellent written and oral communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in a diverse environment.
• Strong organizational skills and ability to multi-task.

Minimum Education, Work Experience & Required Certifications:

• General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None

Background Checks/Clearances:

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits:

The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

EE IS THE LAW:

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.