Information Technology Support Specialist

IT Support Specialist

Pay Rate: $21.00-$23.59 per hour Work Schedule: Full-Time, 37.5 Hour Work Week Location: Multiple Sites Across the Region with Frequent Local Travel Sign-On Bonus: Up to $2,000

Make a Meaningful Impact Are you looking to launch your career in IT while supporting a mission-driven organization? Achieva is seeking an enthusiastic, tech-savvy, and reliable individual to join our team as an IT Support Specialist. If you enjoy hands-on problem solving, learning new technologies, and providing exceptional support, this is the perfect opportunity to grow your skills while making an impact.

About Achieva

For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person's unique aspirations --- and that includes ensuring our systems and technology support our mission every day.

Position Summary

The IT Support Specialist will provide technical support to users across multiple locations, ensuring smooth operation of Achieva's hardware, software, and network systems. This role offers hands-on experience, training opportunities, and the ability to develop strong IT fundamentals in a supportive environment. Reports to the IT Department Leadership.

Key Responsibilities

• Provide on-site technical support to users at various Achieva locations
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure workstations, peripherals, and related equipment
• Install, update, and maintain software applications
• Perform basic network troubleshooting as needed
• Document service activities and maintain accurate technical records
• Communicate clearly with staff to assess needs and resolve technical concerns
• Provide excellent customer service in all interactions
• Perform other duties as assigned --- job responsibilities may evolve based on organizational needs
• Extensive travel (approximately 50% of work time) to Achieva sites throughout Westmoreland and Allegheny counties; mileage is reimbursable

Qualifications

• Strong troubleshooting and problem-solving abilities
• Associate's Degree in IT or related field preferred
• CompTIA A+ certification (or willingness to obtain within the first 6 months)
• Basic understanding of computer hardware, operating systems, and networking
• Excellent communication and customer service skills
• Ability to work independently and manage multiple tasks
• Comfort with frequent travel and flexible work hours
• Must meet Act 33/34 and FBI clearance requirements
• Valid PA driver's license and properly insured automobile for daily use

Why Join Achieva?

Meaningful Work: Support the technology that helps our mission thrive Inclusive Culture: Be part of a values-driven, supportive, and collaborative team

Comprehensive Benefits Include:

• Health, Dental, and Vision Insurance with low employee contributions
• Company-Paid Life, AD&D, and Long-Term Disability Insurance
• 403(b) Retirement Plan with employer contributions after one year
• Employee Assistance Program for personal and family support
• Generous Paid Time Off and holidays
• Hybrid work opportunities
• Certification and professional development opportunities
• Travel reimbursement

Achieva is an Equal Opportunity Employer (EOE) committed to creating a workplace where all individuals feel respected, included, and valued. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, national origin, veteran status, or genetic information. We are dedicated to equal access and reasonable accommodations for people with disabilities. To request a reasonable accommodation, contact Human Resources at 412-995-5000, ext. 650 or jobs@achieva.info