Help Desk Analyst I

Help Desk Analyst I

We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!

Responsibilities:

• Deliver courteous and efficient support to internal users through the IT Service Desk.
• Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.
• Maintain detailed records of all service calls and resolutions using the designated tracking system.
• Provide remote technical assistance to users as required.
• Collaborate in team meetings and share constructive feedback for process improvements.
• Manage service desk communications in the absence of the Lead Service Desk Technician.
• Participate in after-hours support using company-issued mobile devices.
• Complete service requests and updates within the tracking tool promptly.
• Maintain attentive and positive interactions with clients and colleagues.
• Contribute to ongoing efforts to enhance service desk procedures and workflows.

Requirements:

• Bachelor's, Associate's, or technical degree preferred, or equivalent experience.
• Knowledge of IT principles, including networking, hardware, and software.
• Proficiency in Microsoft Windows, M365, Active Directory, and mobile operating systems like iOS and Android.
• Familiarity with troubleshooting end-user devices such as desktops, laptops, tablets, and printers.
• Minimum of 2 years of experience in IT Service Desk or onsite technical support.